Zigment runs the whole customer conversation, on every channel, wired into your existing systems.
A 16-step onboarding journey. Most people who installed the app never finished it, and a tele-support team chased the stalled ones one at a time.
An onboarding agent walks every applicant through all 16 steps on the channel they answer. Completion doubled, drop-offs fell 35%, and tele-support load fell 75%.
Pre-approved loans sat unclaimed. Processing one meant physical meetings and manual paperwork, so eligible customers simply never took the offer.
The whole loan journey runs on WhatsApp, integrated with the bank's Core Banking System. Onboarding cost fell 3x while disbursals rose 24%.
Webinar registrants went quiet after signing up. Follow-up was manual, and high-value prospects sat buried in the same list as everyone else.
A 24/7 WhatsApp concierge supports registrants before, during and after each webinar, and qualification surfaces HNI prospects for the relationship team. Tele-support fell 80%.
Each of these went live in about four weeks. All case studies ❯❯
Jana's agents also cross-sell insurance, gold loan top-ups, and CASA and FD onboarding, and run early recovery. Ugro's MSME Saathi carried the MSME Day magazine co-curated with Dun & Bradstreet. More is in build across banking, lending and insurance.
Six live use cases across the customer lifecycle, acquisition through retention. Every one of them is running at the booth.
An ad click opens a live WhatsApp conversation, and the qualified lead reaches your CRM instantly.
Outreach to your CRM leads, intent scored in the conversation, next best action taken.
See any of these six running against your own funnel, with the numbers behind them.
A seven-day paper process becomes a 30-minute guided WhatsApp journey for document collection.
An always-on agent on your website that answers questions and recommends the right plan.
Proactive two-way messaging where customers can reply and act in the same thread.
Existing and new-to-bank customers hear about the products and offers worth their attention.
Then pick your time
Global Fintech Fest 2026, Jio World Centre, Mumbai. Agent demos run on the hour. Booked meetings are 9 to 11 September.